UnSee is a research from the
Department of Design of Politecnico di Milano investigating how service design practices are evolving by uncovering, at the operational level, its link with systemic and future-oriented perspectives to achieve system-level transformation.
Scroll down to read the research updates,
published papers, and expert practitioners’ interviews,
explore the uncertainty of future service design practices.
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❋ The name stands for “Uncertainty in Services” a call to reflect on the effects of the polycrisis expanding in how services are designed, co-created and evaluated with the ecosystem’s actors.
❋ We understand systemic perspectives as those providing a panoramic view of the ecosystem to designers (Tjendra, 2018) helping them consider actors within a wider and holistic frame to develop new value systems and more profound structural changes (Jones, 2014; 2018; Drew et al., 2021).
❋ Anticipatory, speculative, and critical perspectives that provoke new ways of thinking and reframe issues by crafting imagination and visions of possible futures (Auger, 2013; Dunne and Raby, 2013; Mitrovic, 2015), They are ontologically uncertain and emergent, prioritising the creation of empathy and proactive engagement towards forthcoming challenges (Celi & Morrison, 2019).